Privacy Policy

RST Innovations Pvt Ltd ("RST Innovations", "we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit www.rstinnovations.com ("the Website").

1. Information We Collect

We may collect the following categories of personal information:

• Enquiry & contact data — name, phone number, email address, company name, and message content when you submit a contact or enquiry form.
• Usage data — IP address, browser type, pages visited, time spent on pages, referral URLs, and device information collected automatically via cookies and analytics tools.
• Communications — email or WhatsApp messages you send to us.

2. How We Use Your Information

• To respond to your enquiries and provide product / service information.
• To process and fulfil orders or service requests.
• To send relevant marketing communications (you may opt out at any time).
• To improve the Website, our products, and customer experience.
• To comply with legal obligations.
• To measure and optimise marketing effectiveness via Google Analytics and Google Ads.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Website. These include:

• Essential cookies — necessary for the Website to function correctly.
• Analytics cookies — Google Analytics (GA4) to understand how visitors interact with the Website.
• Advertising cookies — Google Ads to measure ad performance and conversions.

You can control or disable cookies through your browser settings. Disabling cookies may limit certain functionality of the Website.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers — trusted third-party vendors (hosting, email, analytics) who process data on our behalf under data processing agreements.
• Legal authorities — when required by applicable law, regulation, or court order.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for 3 years. You may request deletion at any time (see Section 8).

7. Third-Party Links

Our Website may contain links to third-party websites (e.g., our social media profiles). We are not responsible for the privacy practices or content of those sites. We encourage you to review their respective privacy policies.

8. Your Rights

Subject to applicable Indian privacy law (including the Digital Personal Data Protection Act, 2023), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Withdraw consent for marketing communications.

To exercise any of these rights, please contact us at info@rstech.in.

9. Children's Privacy

Our Website is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" at the top of this page will reflect the most recent revision. Continued use of the Website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact:

RST Innovations Pvt Ltd
Sidco Industrial Estate, Umayanalloor,
Kollam, Kerala 691 589, India
Email: info@rstech.in
Phone: +91 95 6240 6240